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Customer Service Agents & Chatbots (2)

AI voice agent with laptop.
Voice Agents Agents Customer Service Agents & Chatbots

What Are AI Voice Agents? A Guide for Businesses

Cake Team

Running a customer support team is a constant balancing act between managing costs and keeping customers happy. As your business grows, call volumes...

Published 07/25 16 minute read
Agentic AI: Robotic hand interacting with digital screens.
Agents Customer Service Agents & Chatbots AIOps

Agentic AI Explained: Core Concepts, Uses, and Impact

Cake Team

We're all getting used to AI that can answer questions or generate content. But there's a new frontier emerging where AI doesn't just wait for...

Published 06/25 18 minute read

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