Cake for Customer Service Agents and Chatbots

Overview

Generative agents are reshaping how businesses interact with customers. But turning a demo into a responsive, trustworthy customer-facing system, like a chatbot, takes more than just an LLM and a prompt.

Cake gives you a composable, cloud-agnostic framework for deploying real-time agents that can retrieve data, call tools, and carry on meaningful conversations. With support for low-latency serving, streaming outputs, and stateful reasoning, you can build systems that actually meet user expectations, without stitching together brittle infrastructure.

Whether you’re automating chat, voice, or embedded agent copilots, Cake helps you operationalize it faster with compliance, observability, and open-source components that scale. With Cake, you get the benefits of the cutting-edge open-source tools minus the hassle of manually stitching them together.

Key benefits

• Accelerate time to deployment: Launch chatbots and assistants faster without building infrastructure from scratch.
  
  

• Stay current: Keep your agent stack updated with the latest open-source models and tools.
  
  

• Run in real time: Stream outputs, manage state, and maintain low latency at scale.
  
  

• Avoid vendor lock-in: Use a composable architecture that fits your cloud and data needs.