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Cake for
Voice Agents

Cake’s AI Voice Agent solution helps you rapidly build, deploy, and scale high-performance voice bots without vendor lock-in, ballooning costs, or black-box limitations.
 
Whether you are running customer support, sales, or virtual receptionist services, Cake give you the control, flexibility, and observability you need to succeed.

 

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Overview

Voice interfaces are back, but this time, they’re powered by LLMs. Whether it’s customer support, sales, workflow automation, or helpdesk triage, voice agents offer high efficiency and intuitive UX. The challenge is delivering low-latency performance while orchestrating models, tools, and APIs across a real-time stack. This orchestration requires tightly integrated components across speech, inference, memory, and action.

Cake provides a composable voice agent stack with everything you need: low-latency model serving (via LiteLLM + vLLM), real-time ASR/TTS, agent orchestration with LangGraph or Pipecat, and full integration with CRMs, databases, and telephony providers. Stream responses with millisecond latency, retrieve real-time data, and act on it—all with observability and compliance built in.

With Cake, your voice agents don’t just talk—they act, retrieve, and scale across your enterprise systems.

 

Key benefits

Pre-integrated components: Start with a ready-to-go stack including orchestration, LLMs, telephony, speech-to-text, and observability—so you can focus on building, not plumbing.

✓ Rapid deployment and scaling: Deploy voice agents into your own VPC with autoscaling, policy controls, and built-in security. No need to build and maintain custom cloud infrastructure.

✓ Real-time monitoring and rapid iteration: Track performance, identify bottlenecks, and optimize conversational flows with Cake-managed open-source observability tools. No black boxes.

Built-in AI/ML optimization: Go beyond simple automation by easily layering in Retrieval-Augmented Generation (RAG), custom models, and analytics—all managed through Cake.

HOW IT WORKS

Cake’s composable stack for building scalable voice agents

Rapid Scaling

Rapid Prototyping

Build and iterate with speed and full control

Plug-and-play support for top-tier STT and TTS providers like Deepgram, ElevenLabs, Daily.co, and Cartesia

Flexible orchestration with the Cake Voice Builder for rapid voice agent assembly

Version-controlled prompts and agent configs with LangFuse for traceable iteration

LiteLLM proxying lets you dynamically switch between OpenAI, Gemini, Anthropic, and self-hosted models

Built-in observability with OTEL-compatible traces, TTFB spans, A/B testing via ClickHouse, and Grafana dashboards

Rapid Scaling No title

More agents, less overhead

Scale fast without breaking the bank

Efficient scaling with Ray for parallelized execution and hundreds of agents (at a fraction of typical voice SaaS costs)

LiteLLM integration distributes API calls across multiple services, with failover protection for high availability

Custom observability tools backed by LangFuse and ClickHouse facilitate A/B testing for performance optimization

Independent voice components like Deepgram, ElevenLabs, and Cartesia ensure high-quality speech experiences at scale

Vendor-agnostic architecture lets you run large-scale deployments without lock-in or brittle dependencies

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Smarter retrieval, cleaner architecture

Stop the egress. Bring voice to your data, not vice versa.

Bring-your-own vector store with support for Milvus, Weaviate, pgvector, and more—all running in your own environment

End-to-end control with zero data egress, no vendor lock-in, and no reliance on walled gardens or black-box infrastructure

Low-latency access to context means your agents respond faster and more fluidly in real time

Better voice experiences powered by real-time retrieval, secure context handling, and seamless orchestration

EXAMPLE USE CASES

Real-world voice workflows, powered by AI

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Customer support automation

Deploy AI voice agents that handle high call volumes while maintaining high-quality service and reducing costs.

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Outbound sales 

Automate repetitive outreach tasks to boost productivity, increase conversion rates, and free up human teams for higher-value work.

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Virtual receptionists

Provide 24/7 phone coverage without the expense of round-the-clock staff, improving responsiveness and customer satisfaction.

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Order processing & status updates

Automate inbound calls for order placement, tracking, and status updates in industries such as retail, food delivery, or logistics.

Slow Deployments

Appointment assistant

Send proactive reminders, reschedule appointments, or confirm bookings without human intervention, reducing no-shows and cancellations.

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Internal helpdesk automation

Handle routine employee requests such as password resets, benefits inquiries, or system troubleshooting without tying up internal teams.

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"Our partnership with Cake has been a clear strategic choice – we're achieving the impact of two to three technical hires with the equivalent investment of half an FTE."

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Scott Stafford
Chief Enterprise Architect at Ping

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"With Cake we are conservatively saving at least half a million dollars purely on headcount."

CEO
InsureTech Company

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"Cake powers our complex, highly scaled AI infrastructure. Their platform accelerates our model development and deployment both on-prem and in the cloud"

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Felix Baldauf-Lenschen
CEO and Founder

Frequently

Asked

Questions

What is Cake’s AI Voice Agent solution?

Cake’s AI Voice Agent solution enables businesses to build, deploy, and scale AI-powered voice bots in their own cloud environment—offering better control, lower costs, and built-in observability compared to traditional managed voice platforms.

How is Cake’s voice AI different from other providers?

Can I deploy Cake’s voice agents in my own cloud?

What kind of cost savings can I expect?

Does Cake help with observability and performance tuning?

Learn more about Cake and voice agents

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